Terms and Conditions

Returns Policy

We will replace any defective product if informed and returned within 15 days. However we cannot accept returns for any other reasons. All refunds will be processed through the original mode of payment. Please get in touch with our customer service to coordinate your return or refund. You can communicate with our Customer Service through the contact details in the off canvas menu accessed at the far top right of your screen.

Product Delivery


This website delivers to Worldwide from our European, African and Asian Head Quarters. If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products. Delivery Times are variable depending on location, please expect a delay during the holiday season.

Orders for the Products

The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products , unless you wish to accept substitute products of equivalent quality and price.

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or any other problem identified by us.

The products are not intended for resale.

By confirming your purchase at the end of the checkout process, you agree to accept and pay the full amount payable for the product(s) as indicated during the order process, including any shipping costs or charges incurred with that order.

Prices and payments policy

The price of the products and delivery charges are shown in Euros

We accept the following forms of payment shown at the Checkout.

All payments are subject to validation by the issuer.

The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold within the websites cleo-organics-eu.com & cleo@seriousshea.com

Secure Payments Guarantee

Your payment is protected using Secure Socket Layer (SSL/TSL) certificate. We guarantee a safe shopping experience on our site.

Using the Website

USE OF THE websites cleo-organics-eu.com & cleo@seriousshea.com AND MOBILE APPLICATIONS available for Android and IOS (altogether “Website”) is operated by

Golden Organics Global (“Golden Organics,” “us,” “we,” “bear”).

The Website is provided to you for your personal use subject to these terms and conditions (the “Terms and Conditions”). By using the Website you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all products supplied by Golden Organics Global LLC FZE.

You are either at least 18 years of age or are accessing the Website with the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Website, with respect to the Terms and Conditions described, for the purpose of shopping for personal items sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions will result in the immediate revocation of the license granted in this paragraph without notice to you.